Returns & Exchanges
At LOM, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all original purchases. Ensuring your technology meets your expectations is our top priority, and we have streamlined our process to resolve any issues quickly.
Initiate Your Request
Log into your LOM account and select the item you wish to return from your order history to generate a Return Merchandise Authorization (RMA) number.
Package Your Device
Place the electronic device in its original packaging, including all manuals, cables, and accessories, to ensure a full refund and prevent damage during transit.
Ship to LOM
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transport to our processing center.
Inspection and Refund
Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing