Frequently Asked Questions
Everything you need to know about your tech upgrades at LOM.
What is the warranty period for LOM electronics?
All our electronic devices come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
How long does shipping take for high-value items?
We use express insured shipping for all electronics. Domestic orders typically arrive within 2-4 business days, while international shipping takes 5-10 business days.
Can I return a device if I have already opened the box?
Yes, we offer a 14-day return policy. However, the item must be in its original condition with all accessories included; a restocking fee may apply for opened products.
Do you offer technical support for setup?
Absolutely. Our dedicated tech team is available via live chat and email to assist you with the initial configuration and troubleshooting of any device purchased from LOM.
Are the electronics sold on LOM brand new?
Yes, we only sell brand new, factory-sealed products sourced directly from authorized distributors and manufacturers.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure installment payment options like Klarna and Affirm to make your tech purchases more affordable.